Refund policy
At Radiko, we take pride in the quality and durability of our dining essentials. We want you to be completely satisfied with your purchase. If you find that our products don't meet your needs, we are here to help.
Return Window You have 30 days after receiving your item to request a return. For returns of non-defective items, customers are responsible for return shipping costs.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, and in its original packaging. Please keep your order number or proof of purchase handy.
Cancellations Orders can be cancelled within 24 hours of purchase, before they ship. To request a cancellation, contact us at peifen@radiko.us with your order number. Once an order has shipped, it can no longer be cancelled — please use our return process instead.
Buyer-initiated cancellations are subject to a 3.3% processing fee (non-refundable per our payment processor), deducted from your refund. Cancellations due to an error on our part (wrong item, processing delay, etc.) are fully refunded with no fee.
Custom & Personalized Items Because engraved and personalized items are made to order, all sales are final — we cannot accept returns or exchanges on customized products. If there's a production error on our end, we'll remake your order at no charge. (Please double-check your engraving details before ordering.
How to Start a Return To start a return, please contact us at peifen@radiko.us. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon delivery. Because we use medical-grade 316 stainless steel, our products are built to last — but if your item arrives defective, damaged, or you receive the wrong product, contact us at peifen@radiko.us within 30 days with photos showing the issue. Once confirmed, we'll cover return shipping and send a free replacement (or issue a full refund if you prefer). Return shipping is free only for defective, damaged, or incorrect items verified with photos.
Exchanges We don't offer direct exchanges. If your item is defective or damaged, see "Damages and Issues" above for a free replacement. For any other reason, the fastest way to get a different item is to start a return and place a new order once your return is accepted.
Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Us
Questions? We're happy to help. 📧 peifen@radiko.us 🌐 radiko.us